InvesTT facilitates iQor's expansion in Trinidad and Tobago

Posted by Investt

One of Trinidad and Tobago’s major foreign investors, iQor, has just increased its investment in the country with a contact centre expansion to Barataria. iQor, a Florida-based global business outsourcing company with 40,000 employees worldwide, established their first Caribbean contact centre at Tamana InTech Park in 2015 with the assistance of InvesTT, the national investment promotion agency.

L to R: Christopher Lewis, President InvesTT; Stacy Adams, Vice President Investor Services InvesTT; Brian Henderson, Director of Operations iQor; Senator the Hon. Paula Gopee-Scoon Minister of Trade & Industry; John Swain, Director of Operations iQor; Moonilal Lalchan, Chairman InvesTT.

Serving two major international telecom clients in Tamana and now two US-based online retail clients at Barataria, iQor has increased its local staff from 60 to 600 in its two years of operation in Trinidad and Tobago and is actively recruiting for new staff.

“The benefit of the Trinidad location is that it is newer to the BPO dynamics which allows us to develop local talent to be next level leaders in a global market. Also, Trinidad’s location below the hurricane belt allows for less downtime which is a huge benefit to the organization” says Brian Henderson, Director of Operations, iQor.

Along with new state-of-the-art workstations, iQor’s Barataria space spans two floors and is outfitted with modern, well-equipped training rooms, and employee facilities. Employees of iQor enjoy a first-world work environment and are incentivized to perform.

“This investment is an asset to Trinidad and Tobago and a net contributor to the country’s foreign exchange earnings” says InvesTT’s President, Christopher Lewis.

Since its inception in 2012, InvesTT has been targeting companies operating in the Business Process Outsourcing (BPO) and Information Communications Technology (ICT) industries. Surveys conducted by the agency have proven that Trinidad and Tobago is a cost-competitive location for near-shoring BPO operations with a focus on English-voice services.

InvesTT is actively engaged in the promotion and marketing of Tamana Intech Park, where InvesTT facilitated iQor as the anchor tenant in the Flagship Office Complex.  Tamana InTech Park offers prime real estate for businesses operating within ICT and Manufacturing industries.

The Park is currently open for tenancy with 2,773 sq.m of available office space for other ICT businesses including Software Development and Animation Services. Also available to lease are 20 land lots of varying sizes from 2,822 sq.m. to 83,785 sq.m.

InvesTT sources foreign direct investment, encourages local reinvestment and facilitates investors by providing professional advisory and information services as it plays its part in the improvement of the economic landscape of Trinidad and Tobago.  

For more information on InvesTT or Tamana InTech Park, please visit us at or . You can also send us an email at or check us out on Facebook, Twitter and LinkedIn.

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