BPO/English Voice Services

Industry: ICT - Business Process Outsourcing

Project: Establishment of a large BPO firm/English Voice Services


Investment opportunities exist in Trinidad and Tobago for BPO companies with a large English Voice Service focus, seeking to provide high quality customer interaction services to their clients from a nearshore location. Nearshore opportunities can be realized by companies seeking to provide contact centers or customer interaction services such as phone answering, telemarketing, customer retention, help desk etc.

Value Proposition

Trinidad and Tobago offers a high quality, cost competitive option for nearshore BPO operations. Given its southern-most location in the Caribbean Sea, the country has a high potential to emerge as an English voice-based destination, according to an assessment report conducted in 2012 by Avasant, a global sourcing advisory firm.

  • Ready access to an available labour pool
  • Easy access to robust ICT infrastructure
  • Nearshore location

Ready access to an available labour pool
Results of a Teletech labour market survey in the region conducted for an international BPO/call centre operator in 2012 showed that Trinidad and Tobago can provide access to resources that are as skilled as their first world counterparts and at very competitive rates. The country scored higher in English Language skills when compared to Latin America and the Philippines in language testing based on a sample size of 78 out of 1,353 respondents. In addition, its workforce has a relatively neutral accent which is easy to understand.

Easy access to robust ICT infrastructure
Trinidad and Tobago has excellent infrastructure, especially compared to most Caribbean countries. This twin-island nation, with a combined land space of 5,128 square kilometres, has adequate bandwidth capacity, good quality real estate, local transportation, an extensive network of roads, good air connectivity and reliable power and utility systems.

Nearshore Location
Trinidad and Tobago’s capital city, Port of Spain (POS), is far closer in travel time to major US cities such as Miami, New York, Los Angeles and Toronto. Any of over 70 available flights leaving POS weekly will take as little as 3 to 11 hours to get to any of these major cities. This is in stark contrast to other BPO centres such as Manila (15 to 24 hours), New Delhi (14 to 20 hours) and Cape Town (19 to 27 hours). Given its location, providing executive oversight over business operations would only be a few hours flight time to a beautiful Caribbean island. The island’s location within the US time zone makes communication between head offices and satellite operations simple and effortless.

Specific benefits to the investor include:

• Political and economical stability
• Lowest energy costs in the region
• A robust economy
• Advanced physical and ICT infrastructure when compared to other regional locations
• An educated, English-speaking workforce with a relatively neutral accent and a cultural affinity to North America
• Free education from primary to tertiary levels
• Competitive wage rates
• Full telecommunication connectivity from two independent providers with the necessary bandwidth capacity, which is offered from a location outside of the hurricane belt
• Stable and reliable electricity network thus reducing backup requirements
• Seven fiber optic landing stations that ensure a high level of redundancy is provided

To find out more about this lucrative investment opportunity, please view the full brochure:

business process outsourcingInvestment Opportunity: Business Process Outsourcing

Contact  Us

Sekou Alleyne

Manager, Investor Sourcing


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InvesTT Limited
Trinidad and Tobago
El Socorro, PoS
Trinidad and Tobago

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