The global landscape for service delivery, whether Business Process Outsourcing (BPO) or in-house shared services is never static. Global executives in the process of short-listing locations are unwise to simply return to the default choices of a decade ago. Things change. There is no better proof of this than the twin-island nation of Trinidad & Tobago making a striking first appearance on A.T. Kearney’s recent ranking of the world’s most desirable global service delivery locations in their 2016 A.T. Kearney Global Services Location Index.
A relatively small but economically advanced Caribbean country of 1.3 million people, Trinidad & Tobago built a solid economic foundation on its petroleum industry since gaining independence from the United Kingdom in 1962. The country wisely invested the proceeds to build a modern road network with , along with health care, communications and education infrastructures. According to the World Bank, the country has one of the highest Gross National Incomes per capita in the world, and has been ranked by them as a “High Income Country.”
Trinidad & Tobago’s education and quality of workforce have begun to attract a lot of attention. The native-English speaking country is now home to significant shared services operations from global names like Scotiabank and RBC. Not even on the list previously, management consulting firm A.T.Kearney took notice and the country went from unranked to 42 on their 2016 Global Services Location Index, jumping ahead of 13 other countries in the ranking. This comes only one year after The World Bank cited Trinidad & Tobago as one of the most broadly improved economies over past years in “Doing Business 2015,” their annual ease of doing business report. Read More.