Information Communications Technology

Information Communications Technology

A Snapshot of Trinidad and Tobago's Digital Infrastructure

Investment Opportunities

Business Process Outsourcing

English Voice Services

Trinidad and Tobago’s nascent BPO market is a greenfield opportunity for English Voice customer service and technical support operations. Here’s a glance into why this emerging BPO destination, ripe with investment opportunities and competitive advantages, is attracting a healthy mix of global service providers and domestic players to its shores.

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Quick Facts

  • 5

    Undersea fiber connections

  • Over 75%

    Mobile coverage including 2G, GSM, 4G

  • 1st

    Among 134 world economies for e-commerce legislation

  • 3rd

    Among Caribbean nations for overall network readiness

  • 1.08M

    Internet users

  • 77.3%

    Internet Penetration

ICT Infrastructure

Trinidad and Tobago’s telecommunications and fiber optic link systems are one of the most robust in the Western Hemisphere. The country boasts 5 undersea cables; Southern Caribbean Fiber, EC Link, Eastern Caribbean Fiber System, Suriname- Guyana Submarine Cable System, and Americas II, (6) TT – 1. Additionally, its internal fiber optic distribution system covers close to 100% of the populated areas.

  • 8 Broadband Providers- Bmobile, Digicel, Columbus Communications, Green Dot, Amplia Communications, Lisa Communications, Nova Communications, and Air Link Communications
  • 2 Mobile Providers- Bmobile and Digicel
  • Operational Concessionaries in the following network categories:  International Telecommunications, Mobile Telecommunications, Fixed Telecommunications, Subscription TV, Free to Air Radio Broadcasting, Free to Air TV Broadcasting, and TV Broadcasting via Cable.

 

The reliable and secure infrastructure of the country, along with its highly-skilled, readily available labour force comprising 615,100 persons, positions the twin-island Republic as an ideal location from which Business Processing Outsourcing companies can operate.

Network Readiness

In 2020, the Network Readiness Index (NRI) Accelerating Digital Transformation in a post-COVID Global Economy report, ranked Trinidad & Tobago as 3rd among the listed Caribbean nations. The report assessed both technology and human dimensions of network readiness to determine the ability of countries to respond to digital disruptions and embrace digital technologies in order to thrive in the new normal.

Mobile Coverage

The availability of general mobile services provided by Trinidad and Tobago’s 2 mobile providers, Digicel and bmobile, exceeds 75% coverage throughout both islands. 4G availability by the Digicel carrier exceeds 50% in most parts of Trinidad and reaches up to 25% of the population via the bmobile carrier, with Tobago having approximately 25% 4G mobile coverage throughout the island.

The emergence of Trinidad and Tobago as an attractive destination for companies operating in the Business Process Outsourcing industry is largely due to its robust, secure and reliable digital infrastructure. Take advantage of our stable and affordable infrastructure. Expand your outsourcing operations to Trinidad and Tobago today!

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Investments

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